Senior Account Manager – (Remote)

Joya Digital is a fast-growing full-service digital marketing agency serving 30+ clients across North America and Europe. We specialize in Paid Media, SEO, content, strategy, and digital execution across a wide range of industries, including tech, e-commerce, local services, healthcare, and mobile apps.

As we scale, we’re looking for a Senior Account Manager who can step in and take full ownership of our client relationships and day-to-day operations, allowing the founder to focus on business growth. This is a critical leadership position — perfect for someone who thrives in fast-paced environments, knows digital marketing inside and out, and can confidently lead both clients and teams.

What You’ll Be Doing

• Serve as the primary point of contact for a portfolio of high-value clients.
• Lead client meetings, communicate strategies and results, and maintain strong relationships built on trust and expertise.
• Coordinate internal team members (media buyers, SEO specialists, designers, content creators) to ensure smooth execution and delivery.
• Review all client-facing deliverables for quality and strategic alignment before they’re shared.
• Monitor performance metrics and campaign progress to ensure expectations and KPIs are being met.
• Troubleshoot problems quickly and proactively; own results and take full accountability.
• Lead project timelines, workflows, and ensure all deadlines are met without exception.
• Work closely with the founder to provide insights on client satisfaction, account growth opportunities, and operational improvements.

Who You Are

• Experienced: You have at least 7 years of experience in account management roles within digital marketing agencies (must have).
• Fluent in English: You can communicate with clients in North America and Europe confidently in writing and on calls — no exceptions.
• Strategically Sharp: You understand SEO, Google Ads, Meta Ads, and digital strategy well enough to advise clients and guide internal teams.
• Detail-Oriented: You don’t miss a beat — nothing slips through the cracks under your watch.
• Reliable and Resourceful: You take full ownership of your accounts and solve problems before they escalate.
• Leadership-Driven: You manage people and projects proactively, not reactively, and take pride in leading both clients and team members with professionalism.

Work Environment

• Work Hours: Monday to Friday, 9 AM – 5 PM EST to align with our clients in North America and Europe.
• Remote-First with Future Hybrid Transition: Begin working remotely with the expectation of transitioning to a hybrid model when we move into our new headquarters in the New Administrative Capital next year.

What’s In It for You

• Salary Paid in USD – Competitive compensation in USD for financial stability.
• Health Insurance – Premium health coverage for your well-being.
• Social Insurance – Full social insurance benefits.
• Performance-Based Bonuses – Earn bonuses based on client satisfaction, retention, and account growth.
• Career Growth & Development – Gain international exposure and long-term leadership opportunities.
• Paid Time Off & Holidays – Enjoy a fair balance of annual leave and public holidays.
• High-Performance Culture – Work in an environment that values ownership, accountability, and results.
• Team Events & Networking – Participate in regular team meetups, workshops, and professional development events.

Ready to Lead and Grow with Us?

If you’re ready to step into a leadership role in a high-growth, international agency — apply now and take ownership of your future with Joya Digital.